Shipping Policy

Last Updated: June 2026

Thank you for shopping with True Tail Supply. We are committed to delivering quality products to your doorstep as efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders are not processed, shipped, or delivered on weekends or holidays.

During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

• United States: 5–8 business days

• Canada: 8–18 business days

• International: 10–25 business days

Please note that delivery times are estimates and may vary depending on the shipping carrier, customs processing, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and shipping method selected.

We may occasionally offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking information may take 2–5 business days to become active after shipment.

Multiple Shipments

Some orders may arrive in separate packages if products are shipped from different fulfillment centers.

You may receive multiple tracking numbers for a single order.

Delayed Deliveries

While we strive to meet estimated delivery times, delays may occasionally occur due to:

• Customs inspections

• Carrier delays

• Severe weather conditions

• High shipping volumes

• Holidays

True Tail Supply is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the package cannot be delivered, additional shipping charges may apply.

Lost Packages

If your package is lost during transit, please contact our support team. We will work with the shipping carrier to investigate and provide an appropriate resolution.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@truetailsupply.shop

We aim to respond within 24–48 business hours.